First — did it break, or did it run out?
- The free-mode limit. Unpublished but real: the character stops replying until you watch an ad or the limit resets.
- Region. Safety Center: some regions require a paid subscription — without it the chat may be closed.
- Updates. The app updates often (14–15 September 2026 in both stores); an old version may fail to connect.
- Age. Where stores verify age, the app will not open without an 18+ confirmation.
- Reinstall from the official store, not from a third-party APK.
Where to write
hello@chai-research.com, or report from inside the app. Company details.
A fallback
The case for Chai
A large company with an e-mail and an address — there is someone to write to.
The case for HoneyChat
A second entrance is always at hand: if the app will not open, HoneyChat works in the browser and in Telegram without installing.
